Country

Date Valid From:

Service Provided By:

United Kingdom

01June 2007 – V3

National Car Rental / Alamo Rent a Car

Additional Driver Policy

Additional driver charge is GBP 2.50 per day + vat per additional driver. There is no maximum charge. Additional drivers must be over 21.  All additional drivers must meet the age and license requirements set out below.

Age Requirements

Minimum rental age is 25 years for car groups SDMR, SDAR, PDAR, FVAR & FWAR 23 for car groups CCMN, CCMR, IDMR, CCAR, IVMR, IWMR, FCAR and CWMR and 21 years for car groups MCMN and ECMN.

A young drivers surcharge applies as follows: 21-22 years GBP 14.00 per day plus VAT, 23-24 years GBP 7.00 per day plus VAT.  There is no maximum charge.

There is no upper age limit except at Pembroke, and Carmarthen where the age limit is 75 years.  Plymouth, Exeter, Newquay Taunton, Southport, Wigan, Bury St Edmunds and Ipswich the upper age limit is 70 years.

Condition of Vehicle

Vehicle must be returned in the same condition as when rented, normal wear & tear excepted. The customer is responsible for the cost of any new damage found at rental termination up to the amount of their damage excess liability.

Cross Border Policy

Vehicles may be taken abroad at a charge of GBP 18.00 per day plus VAT (This charge does not apply to vehicles going to the Republic of Ireland.). Renters will additionally be required to purchase breakdown cover at a cost of GBP 50.00 including VAT. Written permission is required to take any vehicle outside of the UK. This should be obtained from the renting branch at commencement of rental. Countries which you are allowed to travel to are:

All EU countries, Norway, Switzerland, Iceland, Liechtenstein, Gibraltar, Andorra, and San Marino.

Cars may not be driven into any outside those listed above.

Licence Requirements

Visitors to the UK: All visitors to the UK must present a full valid license. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A passport must also be produced if not a UK resident.

UK Residents: Holders of the UK photo card license must also present the paper counterpart at start of rental. Endorsements are only shown on the paper counterpart so customers MUST produce both documents.

Holders of the old style UK paper license must also produce photo ID at the start of rental in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card. No other form of photo ID is acceptable.

*UK residents that hold a non-EU licence may drive in the UK for up to 12 months from the time you become resident. After 12 months your overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.

UK residents that hold a non-UK EU licence, your License is valid until the age of 70 or for 3 years after becoming a UK resident – whichever is longest.  A renter holding a non-UK EU licence must produce a full valid passport at time of rental.

Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement.

*For details of what restrictions apply to endorsements on UK driving licences please refer to APPENDIX 4.

One Way Rentals

One way rentals are permitted within Mainland UK but are subject to a drop charge of GBP35.00  One- ways between Mainland U.K. and Northern Ireland are not permitted. One-ways are not permitted between the Mainland UK and the Republic of Ireland.

One-way rentals are permitted from any Northern Ireland location to the following locations in the Republic of Ireland:- Dublin Airport, Dublin City, Cork Airport, Cork City, Galway Airport, Knock Airport, Shannon Airport, Sligo Airport.

Drop charges for One way rentals from Northern Ireland to Republic of Ireland are detailed below

International one-ways are NOT permitted

Out of Hours Policy

All reservations for Out of Hours pick up are on request and only available at In-terminal airport locations at a charge of GBP 30.00 plus VAT. There is no facility for Out of Hours pick up at downtown locations, who will only accept bookings for pick up during office working hours.

The same restrictions do not apply for Out of Hours Returns, which are permitted at the locations listed below in Appendix 5. Where a vehicle is returned outside office hours the customer should confirm at pick up the procedure for returning the vehicle out of hours and the location of the key return box. All customers must be advised that they remain liable for vehicle damage until the vehicle is checked in on the next working day.

Payment Policy

All major Credit and Debit cards (Including Maestro Debit cards), Cash and Cheques (with a valid Cheque Guarantee Card) are accepted locally as methods of payment. Cheques are acceptable in GBP sterling only.

UK residents that wish to pay a Cash deposit will be subject to credit check by Equifax and will need to produce additional ID as per APPENDIX 3. The Equifax office is only open Mon – Fri 07.30 – 21.00, Sat 08.00 – 16.00 and Sunday 10.00 – 14.00 (Sunday Airports only). Payment by Cash and Maestro Debit Card are not permitted outside of these times. Inbound renters will need to produce their passport, dated return flight ticket and some other proof of their home address if paying by cash.

Cash renters cannot expect to receive a refund of their deposits in cash. The refund will take the form of a Sterling cheque, which will be posted to their home address. 

PLEASE NOTE: Renters will be asked to pay locally for the following deposits: 1) The fuel prepayment GBP 70.00) The DLW deductible/excess – GBP 500.00 Please ensure you have sufficient funds available to cover the cost of the rental and deposits. There are optional products available to purchase locally at the start of the rental that can reduce the amount of your damage excess deposit. For more details please refer to Insurances and Waivers.

Refuelling Policy

Car is supplied with full tank; return full or refuelling charges will apply.

Roadside Assistance

In case of breakdown or accidents, emergency telephone numbers can be found on the vehicle tax disc and key fob. Cover is provided through the AA, RAC or other provider, dependent on the vehicle manufacturer.

Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week. Dependent on the circumstances, we reserve the right not to replace the vehicle.

Special Equipment

Child/Infant seat (suitable for ages 9 months to 4 years old) are available for a charge of GBP 20.00 plus VAT per seat, per rental. The child seat is the Britax Freeway child seat, it is forward facing and approved to British Standards. A security deposit of GBP 50.00 is required for each seat, which will be refunded to the renter upon return of the child- check-in.  Child seats are on request only and availability cannot be guaranteed. Customers will be required to fit the child seat themselves.

Surcharges

Premium Location charge is 13% per rental, plus VAT (Includes - BRISTOL, BOURNEMOUTH, LIVERPOOL, FULHAM, SOUTHAMPTON, SWANSEA, HEATHROW AIRPORT, CARDIFF, KINGS CROSS, GATWICK AIRPORT, EXETER, LEEDS, LIVERPOOL AIRPORT, BIRMINGHAM AIRPORT, BIRMINGHAM CITY, MANCHESTER CITY, CARDIFF AIRPORT, LUTON, DOVER, NEWCASTLE CITY, BRADFORD, MANCHESTER AIRPORT, STANSTED AIRPORT, KENNINGTON, BELFAST INTERNATIONAL AIRPORT, BELFAST CITY, BELFAST CITY AIRPORT, BRISTOL AIRPORT, MARBLE ARCH, LUTON AIRPORT, EAST MIDLANDS AIRPORT, NEWCASTLE AIRPORT, SOUTHAMPTON AIRPORT, ABERDEEN AIRPORT, PRESTWICK AIRPORT, INVERNESS, GLASGOW AIRPORT, EDINBURGH CITY, GLASGOW CITY, ABERDEEN, EDINBURGH AIRPORT, LEEDS BRADFORD AIRPORT).

Vehicle Licence fee (RTF) £1.22 per day plus VAT.

Congestion Charge is applicable in Central London, The charge is payable daily Monday to Friday for each day that a vehicle moves within the zone.  No charge is payable for vehicles if they are parked for a full day(s) within the zone.  The daily charge is GBP 8.00 if paid by midnight on the day of travel and is payable either by phone, on the Internet or at selected retail outlets within the zone.  The charge is GBP 10.00 if paid by midnight on the following charging day (next day payment only available online or by phone). There is a fixed penalty system that will issue fines of GBP 100.00 per day for non-payment.  Marble Arch and London Bayswater are the only Alamo locations that fall into the Central London zone. 

If the customer picks up a car from Marble Arch between Monday to Friday (07.00-18.00) inclusive, Alamo will offer to add the first day's Congestion Charge fee to the rental agreement for their convenience.  The customer will then be responsible for paying the daily charge for all subsequent days (Saturday, Sunday and public holidays are exempt).  For a customer picking up a car from Marble Arch on a Saturday, Sunday or public holiday no Congestion Charge fee will be added to the rental agreement for that first day.  They will then be responsible for paying the fee for all subsequent chargeable days (excluding Saturday, Sunday and public holidays). 

From 1st July 07 a smoking ban will apply to all vehicles in the National/Alamo fleet.  From this date customers will not be permitted to smoke in any National/Alamo vehicle.  Fail to adhere to acknowledge the no smoking signs placed in the vehicles could be subject to a £50.00 fixed penalty notice.

Tax (VAT)

17.50%

Insurances and Waivers:

Damage Liability Waiver (DLW): Damage Liability Waiver limits the customer’s financial responsibility for losses or damage to the vehicle.  

Third Party Insurance (TPI): Third Party Insurance is compulsory under UK law and is included in your rental charge. Our Third Party Insurance insures against unlimited liability for death or bodily injury, and for damage to other peoples property up to a limit of GBP 25m.

Theft Liability Waiver (TLW): If purchased TLW will reduce liability in the event of theft of the vehicle from the full value of the vehicle down to the amount shown in the grid below. (overseas inbound only). Price of TLW is GBP 6.50 per day, inclusive of Tax @ 17.5%.  NOTE:  PURCHASE OF TLW DOES NOT WAIVE THE DAMAGE EXCESS.

*Windscreen and Tyres (WTW): If purchased reduces excess for any damage to Windscreen (and any other window glass) or Tyres to zero. Price of WTW is GBP 3.00 per day, Inclusive of Tax @ 17.5%.

Personal Accident Insurance (PAI): If purchased provides coverage for baggage and personal effects, medical expenses, personal accidents and emergency travel. Price GBP 5.95 per day, inclusive of Tax @ 17.5%.

*Mastercover (MC): If purchased reduces customers financial responsibility for losses or damage to sum of the deductible:

*Mastercover Plus (MCP): If purchased reduces customers financial responsibility for losses or damage to the vehicle to zero. Mastercover Plus also includes Windscreen and Tyres insurance, Theft Waiver and Personal Accident Insurance.

 * Refer to appendix 2 for age restrictions

AMENDMENTS -

V1 – Original version – updated from 2006 version – Congestion fee hours amended

V2 – Fuel Deposit revised

V3 – Surcharges section (Vehicle Licence fee + smoking policy revised) and Appendix 1 – London City Airport Info updated