| Additional Driver | THE MAXIMUM NUMBER OF ADDITIONAL DRIVERS PERMITTED PER RENTAL IS TWO. ADDITIONAL DRIVERS FEE IS 3 EUR PER DAY WITH A MAXIMUM CHARGE OF 30 EUR PER RENTAL. RENTAL CONDITIONS APPLY TO ALL ADDITIONAL DRIVERS. ALL COSTS ARE EXCLUSIVE OF VAT. |
| Age Requirements | MINIMUM DRIVERS AGE IS 21 YEARS FOR CAR GROUPS MINI (MDMR, MDAR) ECONOMY (EDMR,EDAR) AND COMPACT (CCMR). MINIMUM DRIVERS AGE IS 23 YEARS FOR CAR GROUPS COMPACT (CDMR,CWMR, CFMR) INTERMEDIATE (ICMR,IDMR,IFMR,IXMR,IFAR) AND FULLSIZE (FVMR). MAXIMUM DRIVERS AGE IS 75 YEARS FOR ALL CATEGORIES. YOUNG DRIVERS SURCHARGE OF 3.00 EUR PER DAY PLUS VAT APPLIES FOR ALL DRIVERS UNDER THE AGE OF 23 (21 TO 22 YEARS) FOR CAR GROUPS COMPACT (CDMR,CWMR,CFMR) INTERMEDIATE (ICMR,IDMR,IFMR,IXMR,IFAR) AND FULLSIZE (FVMR). |
| Forms of Payment | ACCEPTED METHODS OF PAYMENT- CREDIT CARD, CAR RENTAL VOUCHER, TOUR OPERATOR VOUCHER. ALL CLIENTS MUST PRODUCE A VALID CREDIT CARD IN THE DRIVERS NAME AS A FORM OF DEPOSIT WHEN COLLECTING A RENTAL CAR. CASH DEPOSIT IS ALSO ACCEPTABLE FOR SOME CAR GROUPS. AT THE BEGINNING OF THE RENTAL, CREDIT CARDS MUST HAVE AVAILABLE CREDIT, FUNDS, SUFFICIENT TO AUTHORIZE AND PAY THE ESTIMATED AMOUNT OF RENTAL CHARGES PLUS AN AMOUNT DETERMINED BY ALAMO BULGARIA, DEPENDING ON THE CAR GROUP, TO COVER ANY INCIDENTAL CHARGES. FOR PREPAID RENTALS, THE AVAILABLE CREDIT MUST BE SUFFICIENT TO AUTHORIZE AN AMOUNT DETERMINED BY ALAMO BULGARIA, DEPENDING ON THE CAR GROUP, TO COVER ANY INCIDENTAL CHARGES. CAR RENTAL VOUCHER, TOUR OPERATION VOUCHER OR OTHER VALID CREDIT DOCUMENTATION ISSUED BY THE TOUR OPERATOR PLUS A VALID CREDIT CARD OR CASH MUST BE PRESENTED WHEN PICKING UP THE RENTAL CAR. CASH DEPOSITS ARE ACCEPTED ONLY FOR CAR GROUP MINI-MDMR,MDAR AT THE BEGINNING OF THE RENTAL THE CLIENT MUST LEAVE A DEPOSIT OF 800 EURO EXCLUDING VAT. FOR CREDIT CARDS THE DEPOSIT FOR GROUPS MINI-MDMR,MDAR ECONOMY-EDMR, EDAR, COMPACT-CCMR, IS 500 EURO EXCLUDING VAT. FOR GROUPS COMPACT-CDMR,CWMR, CFMR, INTERMEDIATE-ICMR, IDMR, IXMR - 700 EUR EXCLUDING VAT, INTERMEDIATE SUV-IFAR, IFMR, AND FULLSIZE-FVMR IS 1000 EUR EXCLUDING VAT. CASH DEPOSITS ARE HELD UNTIL THE CAR IS RETURNED. CREDIT CARD DEPOSITS WILL BE RELEASED AUTOMATICALLY BY THE BANK IN 30 DAYS AFTER THE DATE OF THE INITIAL DEPOSIT. IF AN EXTRA PAYMENT HAS BEEN MADE FOR SERVICE, EQUIPMENT, NON PRE-PAID, NON INCLUDED IN THE VOUCHER AMOUNT, IN THIS PERIOD IT WILL BE RELEASED IN ONE DAY. |
| Renter Requirements | CUSTOMERS MUST PRESENT A FULL AND VALID DRIVING LICENCE WHICH HAS BEEN HELD FOR A MINIMUM OF ONE YEAR. ALL EU DRIVING LICENCES/PERMITS ARE ACCEPTED. AN INTERNATIONAL DRIVING LICENCE/PERMIT FROM THE CUSTOMERS CURRENT RESIDENCE WILL BE REQUIRED FOR NON ENGLISH SCRIPTED LICENCES. MILITARY DRIVING LICENCES ARE NOT ACCEPTED. |
| Cross Border Policy | CROSS BORDER POLICY: TRAVEL OUTSIDE BULGARIA IS ON REQUEST ONLY. ADVANCE NOTICE IS REQUIRED AT POINT OF RESERVATION IF THE CAR IS TO BE DRIVEN OUT OF THE COUNTRY AS CROSS BORDER DOCUMENTS NEED TO BE PREPARED. ALAMO VEHICLES CANNOT BE DRIVEN INTO AND OR DROPPED OFF IN ANY AFRICAN, ASIAN OR MIDDLE-EASTERN COUNTRY, ALBANIA, ARMENIA,AZERBAIJAN, BELARUS, GEORGIA, REPUBLIC OF IRELAND, NORTHERN IRELAND, KYRGYZSTAN, MOLDOVA, RUSSIA, SERBIA-KOSOVO ONLY, TURKEY, UKRAINE OR ANY ISLAND. ALL ALAMO VEHICLES MAY BE DRIVEN INTO BUT NOT DROPPED OFF IN ANDORRA, AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, HUNGARY, ITALY, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND AND THE UNITED KINGDOM. ONLY VEHICLE GROUPS MINI (MDMR) ECONOMY (EDMR, EDAR) AND COMPACT (CCMR,CDMR,CFMR) MAY BE DRIVEN INTO BUT NOT DROPPED OFF IN BOSNIA AND HERZEGOVINA, MACEDONIA, MONTENEGRO AND SERBIA-EXCL KOSOVO. AN EXTRA INSURANCE OF 8 EUR PER DAY EXCLUDING VAT PLUS MANDATORY CDW AND TW WILL BE CHARGED WHEN DRIVING IN NON EU COUNTRIES. DRIVING IN THESE COUNTRIES WITH ANY OTHER VEHICLE GROUP IS PROHIBITED. SHOULD THESE RESTRICTIONS BE IGNORED, ALL INSURANCE - SLP THIRD PARTY LIABILITY, CDW, FTW, TW, PAI IF ACCEPTED SHALL BE DEEMED NULL AND VOID. THE DRIVER WILL BE HELD FULLY RESPONSIBLE IN CASE OF DAMAGE TO OR LOSS OF THE VEHICLE AND WILL BEAR ALL CONSEQUENCES INCLUDING THE COST OF REPATRIATION OF THE DAMAGED VEHICLE. CARS CAN BE DRIVEN INTO ALL EU COUNTRIES. AN EXTRA INSURANCE OF 5 EUR PER DAY EXCLUDING VAT PLUS MANDATORY CDW AND TW WILL BE CHARGED. DOCUMENTS REQUIRED TO CROSS BORDER ARE SPECIAL INSURANCE OR GREEN CARD, EXTENSION OF INSURANCE FOR TRAVEL ABROAD AND LETTER OF AUTHORISATION ISSUED BY THE ALAMO LOCATION AND AN ADDITIONAL CHARGE OF 25 EUR PLUS VAT WILL APPLY. FOR ALL CROSS BORDER TRAVEL A PERIOD OF 5 DAYS ADVANCE NOTICE IS REQUIRED TO OBTAIN ALL CLIENT DATA WHICH INCLUDES A COPY OF THEIR DRIVING LICENSE AND PASSPORT. |
| Delivery and Collection | DELIVERY AND COLLECTION: DURING OFFICE HOURS – WITHIN CITY LIMITS AND UP TO 10KM RADIUS FROM THE ALAMO LOCATION, DELIVERY AND COLLECTION IS FREE OF CHARGE. FOR DISTANCES FURTHER THAN 10KM THE RENTER WILL BE CHARGED 0.50 EUR PLUS VAT PER KM PLUS THE INITIAL FEE OF 15 EUR PLUS VAT. OUTSIDE OFFICE HOURS - SERVICE IS ON REQUEST ONLY; CHARGES ARE AS MENTIONED ABOVE BUT WITH AN ADDITIONAL FEE OF 24 EUR PLUS VAT IF AN ALAMO EMPLOYEE IS REQUIRED TO DELIVER OR COLLECT THE RENTAL VEHICLE. OUR DELIVERY AND COLLECTION 24-7 TELEPHONE NUMBER IS +359 884222425. PLEASE CALL OUR RESERVATIONS TEAM ON: +359 24390950 FOR MORE DETAILS. |
| After Hours | N/A |
| One Way Rentals | DOMESTIC ONE WAY RENTALS ARE ALLOWED FOR ALL CAR GROUPS AND COST AS FOLLOWS. SOFIA AIRPORT TO BOURGAS AIRPORT AND VICE VERSA IS 150 EUR PLUS VAT. SOFIA AIRPORT TO VARNA AND VICE VERSA IS 180 EUR PLUS VAT. BOURGAS TO VARNA AND VICE VERSA IS 70 EUR PLUS VAT. ONE-WAYS HAVE TO BE PRE-BOOKED AND THE MINIMUM LENGTH OF RENTAL MUST BE AT LEAST 5 DAYS FOR DOMESTIC ONE WAYS. ALL DOMESTIC ONE WAYS ARE ON REQUEST. INTERNATIONAL ONE WAY RENTALS ARE NOT PERMITTED. |
| Inclusive | RETAIL/TOUR: TOTAL RENTAL CHARGES INCLUDE UNLIMITED MILEAGE, COLLISION DAMAGE WAIVER (CDW), THEFT WAIVER (TW), SUPPLEMENTARY LIABILITY PROTECTION (SLP) (THIRD PARTY LIABILITY) AND VAT. CORPORATE: TOTAL RENTAL CHARGES INCLUDE UNLIMITED MILEAGE, COLLISION DAMAGE WAIVER (CDW), THEFT WAIVER (TW) AND SUPPLEMENTARY LIABILITY PROTECTION (SLP) (THIRD PARTY LIABILITY). ADDITIONAL PROTECTION PRODUCTS MAY BE PURCHASED. ALL EXTRA SPECIAL EQUIPMENT AND PROTECTION PRODUCTS NOT INCLUDED IN THE PACKAGE ARE SUBJECT TO VAT. |
| Exclusive | RETAIL/TOUR: TOTAL RENTAL CHARGES INCLUDE UNLIMITED MILEAGE, SUPPLEMENTARY LIABILITY PROTECTION (SLP) (THIRD PARTY LIABILITY), AND VAT. CORPORATE: TOTAL RENTAL CHARGES INCLUDE UNLIMITED MILEAGE AND SUPPLEMENTARY LIABILITY PROTECTION (SLP) (THIRD PARTY LIABILITY). ADDITIONAL PROTECTION PRODUCTS MAY BE PURCHASED. ALL EXTRA SPECIAL EQUIPMENT AND PROTECTION PRODUCTS NOT INCLUDED IN THE PACKAGE ARE SUBJECT TO VAT. |
| Baby Seat | N/A |
| Child Safety Seat | CHILD TODDLER SEAT - CST - ON FREESALE- 3 EUR PER DAY, MAXIMUM CHARGE 30 EUR PER RENTAL. SUITABILITY IS 1 - 3 YEARS. ALL OPTIONAL SPECIAL EQUIPMENT HAS A MINIMUM 24 HOURS ADVANCE NOTICE. |
| Booster Seat | N/A |
| GPS | GPS IS AVAILABLE ON REQUEST FOR 6 EUR PER DAY. A 100 EUR DEPOSIT IS REQUIRED. ALL OPTIONAL SPECIAL EQUIPMENT HAS A MINIMUM 24 HOURS ADVANCE NOTICE. |
| Ski Racks | SKI RACK - SKV - AVAILABLE ON REQUEST - 3 EUR PER DAY, MAXIMUM CHARGE 30 EUR PER RENTAL. SUITABILITY IS 1 - 3 YEARS. ALL OPTIONAL SPECIAL EQUIPMENT HAS A MINIMUM 24 HOURS ADVANCE NOTICE. |
| Winter Tires | N/A |
| Snow Chains | SNOW CHAINS- SNO - ON REQUEST. 3 EUR PER DAY, MAXIMUM CHARGE 30 EUR PER RENTAL. SUITABILITY IS 1 - 3 YEARS. ALL OPTIONAL SPECIAL EQUIPMENT HAS A MINIMUM 24 HOURS ADVANCE NOTICE. |
| Safety Kit | N/A |
| Fuel Service Option | REFUELING POLICY: CUSTOMERS MUST RETURN THE CAR WITH A FULL TANK OR THE SAME AMOUNT OF FUEL IN THE RENTAL VEHICLE AT TIME OF PICKUP OR REFUELING CHARGES WILL APPLY. UNLEADED/DIESEL - 1.50 EUR PER LITRE. ALL COSTS ARE EXCLUSIVE OF VAT. |
| Collision Damage Waiver | COLLISION DAMAGE WAIVER IS AN OPTIONAL COVERAGE PRODUCT WHICH REDUCES THE CUSTOMERS FINANCIAL RESPONSIBILITY IN CASES OF DAMAGE TO THE RENTAL VEHICLE TO THE EXCESS/DEDUCTIBLE AMOUNT. THE CUSTOMER IS LIABLE FOR THE FULL COST OF THE VEHICLE IF THIS COVERAGE PRODUCT IS NOT PURCHASED OR IF NO POLICE STATEMENT WAS PRESENTED IN THE EVENT OF AN ACCIDENT TO THE RENTAL COMPANY. ALL COSTS ARE EXCLUSIVE OF VAT. CAR GROUPS MINI (MDMR, MDAR) ECONOMY (EDMR, EDAR) COMPACT (CCMR) 11 EUR PER DAY - EXCESS IS 400 EUR. CAR GROUPS COMPACT (CDMR, CFMR, CWMR) INTERMEDIATE (ICMR, IDMR, IXMR) 11 EUR PER DAY - EXCESS IS 600 EUR. CAR GROUPS FULLSIZE (FVMR) 27 EUR PER DAY - EXCESS IS 900 EUR. CAR GROUPS INTERMEDIATE SUV (IFMR, IFAR) 20 EUR PER DAY - EXCESS IS 900 EUR. |
| Collision Damage Waiver & Theft Protection | N/A |
| Partial Collision Damange Waiver | N/A |
| Super Collision Damage Waiver | FULL DAMAGE WAIVER IS AN OPTIONAL COVERAGE PRODUCT WHICH COVERS THE CUSTOMERS FINANCIAL RESPONSIBILITY IN CASES OF DAMAGE TO THE RENTAL VEHICLE AND REDUCES THE EXCESS/DEDUCTIBLE AMOUNT TO ZERO. THIS COVERAGE PRODUCT CANNOT BE PURCHASED UNLESS STANDARD COLLISION DAMAGE WAIVER (CDW) IS PURCHASED. CAR GROUPS MINI (MDMR, MDAR) ECONOMY (EDMR, EDAR) COMPACT (CCMR, CDMR, CWMR, CFMR) INTERMEDIATE (ICMR, IDMR, IXMR) 5 EUR PER DAY - EXCESS IS ZERO. CAR GROUPS FULLSIZE (FVMR) 13 EUR PER DAY - EXCESS IS ZERO. CAR GROUPS INTERMEDIATE SUV (IFAR, IFMR) 7 EUR PER DAY- EXCESS IS ZERO. |
| Super Collision Damage Waiver & Theft Protection | N/A |
| Super Collision Damage Waiver & Tires and Windshield Protection | N/A |
| Loss Damage Waiver | N/A |
| Excess Protection | N/A |
| Personal Accident Insurance | PERSONAL ACCIDENT INSURANCE (PAI) IS AN OPTIONAL COVERAGE PRODUCT WHICH PROVIDES LIMITED COVER FOR DEATH, DISABILITY AND MEDICAL EXPENSES IN THE EVENT OF AN ACCIDENT. THE COST OF PAI IS 4 EUR PER DAY EXCLUSIVE OF VAT FOR ALL CAR GROUPS. |
| Supplemental Liability Protection | SUPPLEMENTARY LIABILITY PROTECTON (SLP) - THIRD PARTY LIABILITY IS INCLUDED IN ALL RATES AND REQUIRED BY LAW.THE RENTAL VEHICLE IS COVERED FOR THIRD PARTY LIABILITY: PROPERTY DAMAGES UP TO EUR 500,000 BODILY INJURY ORDEATH UP TO EUR 500,000 FOR 1 PERSON AND UP TO EUR 2,500,000 FOR 2 OR MORE PERSONS IN ACCORDANCE TO BULGARIAN LAW. A COPY OF THE THIRD PARTY LIABILITY POLICY IS AVAILABLE IN THE RENTAL VEHICLE FOR INSPECTION. |
| Tire and Windshield Protection | N/A |
| Theft Protection | THEFT WAIVER (TW) IS AN OPTIONAL COVERAGE PRODUCT WHICH REDUCES THE CUSTOMERS FINANCIAL RESPONSIBILITY IN THE EVENT OF THEFT OR LOSS TO THE EXCESS/DEDUCTIBLE AMOUNT. THE CUSTOMER IS LIABLE FOR THE FULL COST OF THE RENTAL VEHICLE IF THIS COVERAGE PRODUCT IS NOT PURCHASED. ALL COSTS ARE EXCLUSIVE OF VAT. CAR GROUPS MINI (MDMR, MDAR) ECONOMY (EDMR, EDAR) COMPACT (CCMR) 11 EUR PER DAY EXCESS IS 400 EUR. CAR GROUPS COMPACT (CDMR, CFMR, CWMR) INTERMEDIATE (ICMR, IDMR, IXMR) 11 EUR PER DAY - EXCESS IS 600 EUR. CAR GROUPS FULLSIZE (FVMR) 27 EUR PER DAY - EXCESS IS 900 EUR. CAR GROUPS INTERMEDIATE SUV (IFMR, IFAR) 20 EUR PER DAY - EXCESS IS 900 EUR. FULL THEFT WAIVER IS AN OPTIONAL COVERAGE PRODUCT WHICH COVERS THE CUSTOMERS FINANCIAL RESPONSIBILITY IN THE EVENT OF THEFT OR LOSS AND REDUCES THE THEFT WAIVER EXCESS/DEDUCTIBLE AMOUNT TO ZERO FOR ALL CAR GROUPS. THIS COVERAGE PRODUCT CANNOT BE PURCHASED UNLESS STANDARD THEFT WAIVER TW IS PURCHASED FIRST. ALL COSTS ARE EXCLUSIVE OR VAT. ALL CAR GROUPS 2.50 EUR PER DAY - EXCESS IS ZERO. |
| Theft Protection - 2 | N/A |
| Zero Risk Pack | N/A |
| Zero Risk Pack Plus | N/A |
| Roadside Assistance | Roadside Assistance in cases of mechanical failure or accident is available. In any case of accident or breakdown the customer should contact the branch in which the rental vehicle was picked-up as well as the Road Assistance provider. The 24-7 moible numbers for our Bulgaria branches are 00359 88 5892829 and 00359 885826817 for Sofia, 00359 886383839 for Bourgas and 00359 884222425 for Varna. All details relative to roadside assistance including the 24-7 assistance telephone number can be found within the vehicle on a card included with the vehicle documentation.The 24-7 phone numbers for rentals picked up from Sofia or Bourgas are 00359 889918988 and 00359 291146 respectively and for Varna 00359 884222425. In cases where the vehicle is driven abroad and incurs a mechanical failure or other issue (including accident) the expenses for the transportation and recovery of the rental vehicle will be the financial responsibility of the customer. In the case of any accident the customer is obliged to send a copy of all police documents within 24 hours to the rental location. The original copy of the police report is required. In cases of a damaged vehicle being returned without the submission of the police report all expenses will be charged to the renter. |
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